Empire State Customz
Privacy Policy
Effective April 27, 2024 · Applies to https://www.empirestatecustomz.com
Snapshot
| Controller | Empire State Customz Pty Ltd ("ESC", "we", "us") |
|---|---|
| Data we collect | Identity & contact data, vehicle & booking details, payment confirmations, device & analytics signals. |
| Why we collect it | Deliver detailing services, manage memberships, personalise offers, comply with legal obligations. |
| Sharing | Trusted processors for payments, scheduling, communications, and analytics—never sold. |
Information we collect
We collect data when you browse, book, or interact with us:
- Profile data: name, phone, email, preferred ESC club, vehicle details.
- Booking & payment data: service selections, timestamps, invoices, membership status.
- Device data: IP address, browser type, app events, cookies, and analytics identifiers.
- Support media: photos or videos you share for damage documentation or quotes.
How we use your information
- Schedule onsite and studio appointments, send reminders, and document service outcomes.
- Provide membership benefits, loyalty perks, and marketing updates (opt-out anytime).
- Improve detailing workflows, website performance, and detect fraudulent or abusive behaviour.
- Comply with accounting, tax, and regulatory requests.
Sharing & retention
ESC only shares data with service partners bound by confidentiality agreements, including:
- Payment gateways and finance providers to process deposits and invoices.
- Booking, CRM, and email platforms to coordinate technicians and send updates.
- Analytics providers (e.g., Google Analytics) to understand product usage.
We retain information while you maintain an account or as needed to meet legal obligations.
Cookies & analytics
We use functional and analytics cookies to remember preferences, maintain secure sessions, and measure performance. You can adjust cookie settings via your browser; some features may degrade if cookies are disabled.
Your choices
Email Empirestatecustomz@gmail.com to:
- Access, correct, or delete personal data.
- Export service history for insurance or resale purposes.
- Opt out of marketing messages (transactional notices will still apply).
Contact
Privacy enquiries can be sent to Empirestatecustomz@gmail.com or +1 631 804 3295. Our privacy officer replies within five business days.